Comments on: Net Power

By: frank mitchell

frank mitchell — Thu, 28 Jan 2010 13:13:26 +0000

Dean,

The issues you raise would create deep analysis and careful planning in a sane environment or in a progressive business.

So what’s racing’s leading rag gonna do? Shrink to 20 pages?

Something like that.

Good luck to us all,
Frank

By: Sid Fernando

Sid Fernando — Thu, 28 Jan 2010 04:38:43 +0000

Dean, that’s outrageous! I just hope that new industry watchdog, former Vice Presidential candidate Sarah P, can address some of the malaise.

By: Byron Rogers

Byron Rogers — Thu, 28 Jan 2010 02:02:41 +0000

Dean, nice post. Unfortunately unlike Comcast, racing hasn’t got someone who stands up and says “the buck stops with me” rather we rely on both a fractionated and factionalized response which invariably means situations like this are not handled well at all.

By: dean

dean — Wed, 27 Jan 2010 21:31:32 +0000

Hey Sid,

Comcast scores really well now on customer satisfaction because of that, as I am sure you know. A true success story.

I am not sure if it is because of no leadership or malaise or what, but racing seems very distant. For example, last year there was a harness race where a horse left the race course (taking a short cut), came back on, and won the race. He was left up. Bettors were justifiably wondering what happened and how he could be left up…….. resonse from racing? Virtual silence. Finally about four or five months after the incident, the racing commission addressed it. Four or five months is about four or five years in the Internet world.

By: Sid Fernando

Sid Fernando — Wed, 27 Jan 2010 20:52:09 +0000

Nice way to put this in real time context, Dean. Penn National (racing) needs to do what Comcast did: Hire a guy like Frank Eliason, the man behind @comcastcares who has changed the perception of the cable company through personal interaction and issue addressing on Twitter.